The Write Way - Business Writing Courses

Writing Clear Procedures

Whether your written procedures are for your employees, or in the form of instructions for using your product, they need to be clear and easily understood. We can show your teams how to produce effective and clear instructions. As one example for industry, guidelines soon to be published by the Health & Safety Executive contain several pages devoted to the writing of procedures.

This course is designed for
Anyone who writes or oversees procedures and end-user manuals at work

Course duration
On the one-day course we look at basic principles of writing clearly.
On the two-day course we look in detail at the company's procedures and spend time applying the writing techniques to the participants' documents.

What you gain
Your employees learn how to produce clearly written procedures; the users of the documents save time and effort; and you can be sure that your functions are operating safely and efficiently.

Course outline
Our two-day course in writing effective procedures covers:

• organisation and logic
• using plain English
• using the active or command form for verbs
• chunking information
• headings and layout to identify separate steps
• using illustrations and diagrams
• using icons
• selecting an appropriate font size and background

In the workshop we also spend time working on your company's own documents to make sure that the procedures are not ambiguous and can be understood by a naive user.

Costs
In-company, for groups of six or more participants, we charge £100 per participant per day, with a lower daily participant rate for larger groups.

We can also work with you one-to-one on your procedures at an hourly rate of £85.

If you would like to book a procedures writing course, or talk to us about your documents, please contact us for further information.

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